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Overview

Overview. Copilot Agents are valuable because in addition to answering questions, they can actually do work. The way you equip them to perform that work is by adding “Tools” to the agent. RPA automat…

Tony Higgins
Updated by Tony Higgins

Overview

Copilot Agents are valuable because in addition to answering questions, they can actually do work.  The way you equip them to perform that work is by adding “Tools” to the agent.  RPA automations are well-suited to be Agent Tools because they are automations that have a real business purpose, have been well tested, reviewed, approved, and are already in production doing real business work every day.

This feature instantly enables Copilot Agents to use RPA automations by doing the following:

  • Allows users to find RPA automations suitable for particular agent through natural-language questions
  • Once a suitable RPA automation is found, Blueprint will automatically generate all the various textual information required by the agent to use the automation
  • Automatically configures the Agent by adding the RPA automation as an Agent Tool, and by creating an Agent Topic to help the agent determine when to use the automation

Agent Configuration

When the user chooses to add the automation to an agent, all of the following happens automatically:

  • A “Tool” is added to the selected Copilot Agent complete with all the requisite fields filled in with information needed by the agent, including for each input and output parameter
  • A proxy Cloud Flow is created.  The Tool (above) calls this Cloud Flow which in turn invokes the Desktop Flow to perform the work.  All input and output parameters are conveyed via the Cloud Flow.
  • A “Topic” is added to the selected Copilot Agent which calls the Tool (above).  This Topic is designed to work with agents that use Generative Orchestration.  The trigger phrase for the Topic is automatically populated by Blueprint.

After Blueprint makes the above additions, the Copilot Agent will be able to use the Desktop Flow.

How did we do?

Adding PAD Flows to Copilot Agents

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